While on an Air India flight Ustad Amjad Ali Khan's sarod ( a string instrument played in India ) was broken. As is usual in India Air India claimed that the instrument was broken before the flight. The Ustad's son Amaan said, ' Had something like this happened to me I would've killed the culprit. ' His brother Ayaan said, ' One has to literally throw an instrument to reduce it to pieces.' Quite. Thing is that no Indian will be surprised by this incident. Air India is a sarkari company and one gets battered by any contact with any sarkari fellow. Citizens are treated with greater respect than foreigners in every country of the world, including police states like Saudi Arabia and China, except in India where citizens are humiliated at every turn. This is the only country where we have to go through immigration when you return from abroad. With sarkari fellows setting the standard of callous insensitivity it is no surprise that private and foreign companies treat customers like refuse ( remember Union Carbide ). Banks, insurance companies or manufacturing companies all operate on the principle of denial. I think that our famous management institutes train students on how to keep cool, to continue to deny any responsibility and to keep goading the customer with a mysterious law called ' company policy ' until the customer loses his cool. Then they say,' sir you are shouting so I have nothing further to say.' Victory. If you are a white foreigner then they bow and scrape much like our ministers. Sixtytwo years and we are still not independent and will never be until Indians are numero uno in their own country.