Instead of giving the best possible deal to their customers businesses in India are always on the look out for ways to screw the customer because they know that it is almost impossible to obtain redress for any grievance. Sure, there are consumer courts but it takes years for the case to be heard and judges cannot always be relied upon. Public sector companies treat people with arrogant disdain because they know they have government money to fight cases in courts and go on appealing uselessly all the way to the Supreme Court. In other words they use our money to harass us. Private sector companies take advantage of the standards set by the government workers. Television channels are provided through cable or directly through satellite, also called DTH companies. For years these companies have been looting customers through a practice called ' bundling ' wherein they would offer a number of channels as a package forcing customers to pay for channels they never watched for the privilege of watching one favorite channel. When I complained to Tata Sky last year they said that they would not allow me to choose individual channels until the regulator, TRAI mandated it. A few months ago TRAI asked DTH operators to allow customers to choose individual channels and pay accordingly from September 1 but this has not happened. When asked Tata Sky says that it may take a few months which means they will delay as long as possible so as to make as much money as possible by screwing customers. Meanwhile Tata Photon is screwing customers by another method called ' validity.' And Tata has a reputation for honesty. Imagine what other companies are like.