Indians are understandably proud of our achievements in telecom. From the time when you had to wait at least 4 years to get a connection and, very often, only after dishing out heavy bribes to now when even a labourer whips out a mobile casually is indeed a great improvement. A call from Delhi to Chandigarh, a distance of 250 km, was a trunkcall at Rs. 100 per minute and you had to go through an operator, invariably a disgusting woman who barked at you while now you can call the US for about Rs 6 per minute. Unfortunately fellows at the other end have remained the same and therein lies the problem. You see thick fog out of your window and phone Delhi Airport to find out if flights are still landing and a fellow tells you that every flight is on time. When you reach the airport after a fingernail chewing, heart thumping drive you see on all the monitors that all flights have been delayed. You phone the helpline of the bank and cancel your credit card because you are going abroad and you are assured that you will not be getting any more bills. When you return you find that you have been sent a new card and then the bank starts a process of harassment and threats to make you pay Rs. 700 which is the yearly subscription. Since no one is recording the phone conversation you have no proof of cancellation. Happened with a foreign and a public sector bank. Foreign banks would not dream of treating customers in their home countries the way they treat us but they follow government controlled public sector banks in bullying us and giving substandard service. Celebrating sixty years of independence